Luxury hospitality is an art form that blends service excellence, operational precision, and human connection. After nearly 25 years in...

Luxury hotels are built on the promise of exceptional service, but even the most opulent surroundings cannot compensate for poorly...

In today’s competitive hospitality landscape, star ratings are far more than just a classification system. They serve as a powerful...

In the dynamic realm of hospitality, guest compensation is a familiar, often accepted aspect of hotel operations. While some degree of...

The tangible aspects of any lodging asset are easy to value—the real estate, physical structures, grounds, FF&E, and amenities—and make...

We are very excited to launch the JORHS "Impressions of Service" Podcast and in this first episode, you will have the chance to hear a...

Hospitality is all about the people. As The Ritz-Carlton company motto says, “We are Ladies and Gentlemen serving Ladies and Gentlemen”....

There are two distinct experiences when it comes to service: reactive and proactive. Both styles of service effective ways to fulfill a...

Have you ever walked through a hotel lobby and met a lady or gentleman wearing a lapel pin with two crossed, golden keys? You may not...

The pineapple is internationally known as the symbol of hospitality and welcoming, so it is fitting that much of the industry has adopted...

Your subconscious controls 95% of your thoughts. This would lead many to believe that we are at the mercy of our minds; however, that is...

Many are aware of gratuity etiquette when dining at a restaurant, but many aren't aware of gratuity etiquette at hotels. Most, especially...

Fine dining experiences appeal to all five senses in immaculate ways and each is strategically decided upon. Every restaurant has many...

Nearly four million people are on social media today, updating the internet on their whereabouts, and day-to-day activities. When they...

Endless factors can play into where we decide to spend our precious vacation time. Are we looking to relax and lay by the pool and be...

At one time or another, we have all found ourselves mindlessly scrolling on our phones, come across a beautiful picture of someone on a...

Magic. When you think of magic what do you think of? Personally, I think of a Cinderella’s pumpkin being turned into a carriage or a...

“You never get a second chance for a first impression”. This is a phrase we have all heard in some variation, usually with a negative...

See Luxury Bars Part I: Drinks & Cocktails In this two-part series we have been looking at what draws the tourist or guest to these...

“Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards...