In today’s competitive hospitality landscape, star ratings are far more than just a classification system. They serve as a powerful...

In the dynamic realm of hospitality, guest compensation is a familiar, often accepted aspect of hotel operations. While some degree of...

The tangible aspects of any lodging asset are easy to value—the real estate, physical structures, grounds, FF&E, and amenities—and make...

There are two distinct experiences when it comes to service: reactive and proactive. Both styles of service effective ways to fulfill a...

Have you ever walked through a hotel lobby and met a lady or gentleman wearing a lapel pin with two crossed, golden keys? You may not...

At one time or another, we have all found ourselves mindlessly scrolling on our phones, come across a beautiful picture of someone on a...

See Luxury Bars Part I: Drinks & Cocktails In this two-part series we have been looking at what draws the tourist or guest to these...

There is nothing worse than entering a venue that looks beautiful and has incredible attention to detail, only to find out that the...

Hospitality properties can provide one of two types of service: transactional and interactional . Transactional service has its place in...

Have you ever left a luxury restaurant or hotel thinking ‘I could have had the same service somewhere else for half the price’? If so,...

In today’s world of guest service, everyone and every place is trying to perfect the experience their guests will receive. Within the...