Imagine you are planning a trip somewhere and you are trying to decide where you want to stay or spend time. Where do you start? Most of...

There is nothing worse than entering a venue that looks beautiful and has incredible attention to detail, only to find out that the...

Hospitality properties can provide one of two types of service: transactional and interactional . Transactional service has its place in...

In our previous blog, Emotional Intelligence Part 1, we learned what emotional intelligence is and why it is important for your company....

Have you ever had a team that had great core skills and seemed perfect for the job, but they lacked soft skills? When your team lacks...

Have you ever left a luxury restaurant or hotel thinking ‘I could have had the same service somewhere else for half the price’? If so,...

Training and developing… We’ve all heard the words before; however, have you actually thought about their difference? What about the...

There are plenty of articles on the Internet about how to become a more efficient leader. Simply throw the word ‘leader’ into Google, and...

In today’s world of guest service, everyone and every place is trying to perfect the experience their guests will receive. Within the...

Leadership. The very word depicts numerous ideas, beliefs and definitions, in extremely different ways, for individuals all over the...

Hospitality leaders have a role like any other manager. Their operation is always running every minute of every day, with people coming...

JOR Hospitality Solutions is focused on creating a culture of learning and turning training goals into successes. For this reason,...

Mr. Raimondi’s career in hospitality began by accident. While he was a sophomore in college, he decided on a whim to apply to the Disney...